If you receive an item that is:

• faulty or defective;

• damaged during delivery;

• materially different from the product description; or

• the wrong item

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please contact us as soon as reasonably possible.

Please provide your order number and, where possible, photos or videos showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993 and other applicable New Zealand laws.

Depending on the circumstances, this may include a repair, replacement or refund.

• Sale and clearance items are eligible for return only where expressly stated in our return policy or where required by New Zealand consumer law.

• Change-of-mind returns are not accepted for clearance items unless otherwise stated.

• Please carefully check our size guide before ordering.

• If you select the wrong size, this is considered a change-of-mind return and is subject to our change-of-mind return conditions.

• Swimwear cannot be returned or exchanged simply because the size is not suitable.

• If we send you the wrong size or wrong product due to an error on our part, please contact us and we will assist you.

• For change-of-mind returns, the customer is responsible for the return postage costs.

• Where an item is faulty, damaged, incorrect, or otherwise requires a remedy under the Consumer Guarantees Act, we will work with you regarding reasonable return costs and the appropriate remedy.

• Please do not send an item back without contacting us first.