Store Policy
Shipping & Returns
Shipping Policy
Welcome to Summer Time！ We are dedicated to delivering your orders promptly and efficiently. Our shipping methods are designed to ensure that your products reach you in perfect condition. We understand the importance of transparency, and that's why we aim to communicate our shipping processes clearly and honestly.
A signature is required by default for all deliveries. If no one is home, please leave a note specifying a safe place to leave the package, understanding that this is at the customer's own risk. Alternatively, customers may choose the non-signature required option, also at their own risk.
Please note, products may take 1-3 working days to arrange for shipping.
Click & Collect
Enjoy the convenience of Click & Collect! Select Click & Collect at checkout under the shipping options to pick up your order from our Forrest Hill / Rosedale location in Auckland. We'll let you know when your order is ready, and you can then contact us to arrange a suitable pick-up time.
Return & Exchange Policy
At Summer Time, we want you to be completely satisfied with your purchase. If you have a change of heart or are dissatisfied with a product, our return and exchange policy is here to make things easy for you. We believe in making the process simple and straightforward to ensure that you can shop with confidence.Our goal is to provide you with a hassle-free experience, so you can return or exchange items without any unnecessary complications. Your satisfaction is our priority!
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Our policy allows customers to return or exchange their purchase within 14 days (except for Swimwear, underwear), provided that the labels are still attached and the packaging and product remain in their original condition. Our aim is to ensure a hassle-free process for valued customers.
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Please note that customers are responsible for the shipping costs with product exchanges or returns. We recommend using a trackable shipping service. Once we receive your item, we will process your exchange or refund. Thank you.
Swimwear/ Underwear
Return/Exchange/Refund
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Due to hygiene and safety reasons, we are unable to accept returns or provide refunds or exchanges on any swimwear/underwear items. Please ensure that you select the correct size and style before making your purchase.
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If you have any questions or need assistance with sizing, please feel free to contact our customer service team.
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Please note that we can only process exchanges or refunds for swimwear within 14 days of purchase if the product is faulty. The labels and packaging must remain in their original condition.
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We understand that receiving a faulty product can be frustrating. That's why we offer to cover the exchange return shipping cost for the first time in such cases. Please contact our customer service team for assistance.
We apologize for any inconvenience this may cause and appreciate your understanding!
Thank you for your understanding and cooperation!